Why do you need Queue Management System?
Improve your customer services now! Long lines of waiting customers may be signs of business success, but don’t let the long waits inconvenience your customers.
QMS is a complete software system for customer queue management system. Our software allows businesses to optimize the process for customers as they line up and wait for their turn to be served, enhancing your customer service.
Important Attributes
Here are some of the important attributes of the QMS System which will put a definite edge to your business:
- It is economical
Using this queuing management system allows you to do away specialized equipments, using only off the shelf available hardwares.
- It systematizes workflow
Through this queuing system, your customer representatives are provided with a more systematic workflow and this enables them to be more focused on the task they have at hand.
- It is time-efficient
The full automation feature of this queuing system significantly cuts the time that customer representatives spend on serving customers for a single business transaction.
- It has customizable features
The QMS System can be configured according to the specific business requirements of customers. Complex queue management workflow can be configured. This is possible because our in-house programmers are able to configure the features of this program to suit various business needs.
Hardware Features
The QMS System uses off-the-shelf hardware components, such as POS Printers, LED Monitors, desktop PC’s, laptops, notebooks, tablets or even mobile devices. The system can run using regular wired LAN or wireless LAN, or WAN and VPN systems.
Requirements
- All PC or laptops to be used should be properly networked into a single LAN.
- All client PC to be used should have updated web browser installed, preferably IE 8 or higher, Mozilla Firefox and Google Chrome browsers.
- The POS Printer software driver should be installed on the Queue server PC.
- If ticket printing is on a separate PC, the Printer software driver should also be installed on this PC.
- The LCD / LED TV Monitor should be connected to an HDMI output from a laptop or an HDMI output from a desktop PC with a dual monitor video card.
- If there is no HDMI video output from the Queue Server, then there will be a need for a separate set of PC speakers to deliver the system sounds.
- Our System requires all PC and Laptops to have a fixed or static IP address, since our System identifies the Queue Station based on the IP address.
- The Queue Server PC should run Windows XP or higher, preferably Dual Core or higher with 4.0 GB of RAM.
